Support

Need a hand? We're happy to help. Email us at admin@cosmictwin.app and we'll get back to you as soon as the stars allow — usually within a couple of business days.

Frequently Asked Questions

How do I delete my account?
Open the app, go to Settings → Delete Account. This permanently removes your profile and all associated data. You can also email us at admin@cosmictwin.app to request deletion.

How do I manage or cancel my subscription?
Subscriptions are billed through the Apple App Store or Google Play Store. Manage or cancel anytime from your App Store or Play Store account settings. Refunds follow the relevant platform's policy.

Why do you ask for my exact birth time?
Your Rising sign and house placements depend on the time and place you were born. The more accurate your birth time, the more precise your chart and your matches. You can update your birth details anytime from your profile.

How does matching work?
CosmicTwin calculates your full birth chart and compares it with others using astrological compatibility and synastry — not just sun signs — to surface the people whose charts most resonate with yours.

How do I report someone or something inappropriate?
Please email admin@cosmictwin.app with details and we'll review it promptly. We take harassment and abuse seriously.

Still need help?

Reach us anytime at admin@cosmictwin.app. For details on how we handle your data, see our Privacy Policy; for the rules of the road, see our Terms of Service.